Chatbots / Case study
Fieldnote — Customer Care
A customer-care experience for a home-services brand. A conversational assistant brings service questions, quote requests and booking journeys into one calm interface.
Project type
Chatbots
Design focus
Conversation design · Service discovery · Booking journey · Human handoff
Behind the design
The thinking.
The direction.
Design focus
Make everyday customer questions and service discovery feel conversational, while keeping a clear path to a human.
The approach
Pair an approachable home-services website with suggested questions, an easy-to-scan conversation and a visible handoff option.
Next project / AI Agency
Relay Studio — AI & Automation
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